Medical & Insurance

Requesting your data over a pension or payroll error.

A corrected payslip tells you the new number. It doesn't show you the calculation trail that explains how — or for how long — it was wrong.

Launch Verified Payroll Request
What's Commonly Withheld

Beyond the corrected payslip

Calculation worksheets and audit trail

The underlying figures and formulas used to arrive at both the original and the corrected amount.

Internal correspondence about the error

When it was first identified internally, and how long it took to act on it.

Historical payroll change logs

A record of every adjustment made to your pay or contributions over time, not just the most recent one.

Correspondence with the scheme administrator

Where a pension is involved, communications between your employer and the scheme or actuary about the error.

Why a Template Email Fails Here

A generic request usually just gets you a corrected payslip — the calculation trail and internal discussion showing how the error happened, and for how long, are rarely volunteered unless specifically asked for. Getting them requires the request to name these categories directly, and to be identity-verified so the employer can't legitimately pause the clock on ID grounds alone.